Details to gather first
- Property type: rental house, duplex, apartment, dorm, or managed building
- Room, surface, material, and approximate affected area
- Leak, humidity, HVAC, roof, window, basement, or plumbing history
- Whether the condition is new, recurring, or spreading
- Photos from a safe distance before anything is cleaned or covered
Useful routing notes
- Who can approve access and repairs
- Whether occupants reported odor, visible spots, or wet materials
- If multiple units or shared walls are involved
- Whether maintenance has already inspected or attempted cleanup
- Best callback number and preferred access window
When to move faster
- Active leak or wet drywall is still present
- Growth is spreading into porous materials
- Odor persists after cleaning
- Multiple rooms or units are involved
- Occupants are concerned and want careful handling