For parents helping from out of state
This page is for the parent who gets the call: something looks wrong at the off-campus house and you need a calm local next step.
What to document
- Room, wall/ceiling/window/bathroom location, approximate area, and material affected.
- Whether spots appeared after a leak, condensation, humidity, roof issue, or plumbing problem.
- Whether cleaning was attempted and whether spots returned.
Do not disturb first
- Avoid sanding, dry brushing, scraping, or heavy disturbance before documentation.
- Take photos from a safe distance and keep vulnerable occupants away if concerned.
Routing details
- Rental, apartment, duplex, dorm-adjacent, or family-owned property.
- Landlord/property manager notified or not yet notified.
- Best parent/student callback number and access constraints.