For parents helping from out of state
This page is for the parent who gets the call: something looks wrong at the off-campus house and you need a calm local next step.
Clues to collect
- Where odor is strongest and whether it changes after rain, HVAC use, showers, or closed windows.
- Any roof, plumbing, basement, bathroom, window, or appliance leak history.
- Visible spots, staining, condensation, damp carpet, wet drywall, or stored-item odor.
Photos and notes
- Room photos, vents, windows, basement corners, bathroom ceiling/fan, and any stain or damp material.
- Timeline: first noticed, recurring, worsening, cleaned before, or linked to a prior leak.
Parent next step
- Ask the student not to disturb suspicious growth for photos.
- Notify landlord/property manager for rentals.
- Use the callback form if you need help sorting local next-step options.